Product Information FAQ

Product Information

Can I use Transcend overseas?

Yes! Transcend’s universal AC power supply makes it easy to use Transcend outside the United States. The universal power supply automatically converts the power current, so all you need to bring on your trip is a plug adaptor to fit the two prong configuration of your Transcend power supply. Plug adaptors can be found at major department and hardware stores.

Where can I purchase Transcend and its accessories and spare/replacement parts?

Transcend and its accessories and parts are available at reputable medical equipment dealers.  You can visit our Buy Transcend page or call Transcend customer support (877-621-9626) to find a dealer near you.

How do I travel with Transcend? Can I use it on my flight?

Carry your Transcend with you on your flight. As a medical device, it will not count as one of your carry-on items. Never check a sleep apnea therapy device with your baggage as it can be damaged through normal luggage handling procedures. Your doctor can provide you with a letter stating your diagnosis and the need to carry your device with you, if necessary: Be sure to call the airline in advance to clarify procedures and in-flight policies.

How does Transcend’s price compare to other CPAP devices?

Transcend is competitively priced with other CPAP devices on the market.

What masks seals can I use with Transcend?

The Transcend Sleep Apnea Therapy Starter System is compatible with any CPAP mask via the Universal Hose Adaptor and standard 6 foot hose.

The Transcend H6B and H9M Waterless Humidification Systems come with a proprietary interface that can be fitted with adaptors that are compatible with the most commonly used nasal seals, including:

  • ResMed Ultra Mirage™ II Nasal Seal
  • ResMed Activa LT™ SoftGel Nasal Seal
  • ResMed Activa LT™ Nasal Seal
  • Philips Respironics ComfortGel™ Original Nasal Seal
  • Philips Respironics ComfortGel™ Blue Nasal Seal

Does Transcend have a ramp feature?

Yes. Transcend provides ramp within the range of 5-45 minutes in five (5) minute increments. The ramp feature is engaged by pushing the ramp button located above the on/off button on the back of the Transcend CPAP. The ramp can be accelerated by pressing and holding the ramp button until the full ramp pressure is achieved.

Does Transcend collect compliance data?

Yes. Transcend has internal memory that captures compliance data for up to 13 months. A full compliance report, including AHI, leak detection, hours of use, and other data can be viewed by using the Transcend compliance reporting software.

Compliance data is retrieved from Transcend by connecting the USB cable (provided) to a computer in which the Transcend compliance software has been installed, or to the optional Transcend LCD Programmable Base Station.

How long does the Transcend warranty run?

Transcend is warranted for workmanship for a period of 3 years. In the event the Transcend CPAP must be returned for warranty replacement, contact Transcend customer service at 877-621-9626 to obtain a Return Merchandise Authorization (RMA) number. Once you have an RMA authorization, you can return the Transcend CPAP directly to Somnetics at the address provided in the Transcend User Manual.

Transcend is so small. Is it too fragile for me to use every day?

No. Transcend is built to the same rigorous standards as all other CPAPs. The testing requirements are established by the International Standards Organization (ISO) and passing the tests is required to obtain approval by the Food and Drug Administration (FDA) or regulatory agencies outside the U.S.

What are the use options for Transcend?

Transcend was designed to fit the active lifestyle of its users, and this is reflected in its flexible use options. Transcend is small and light enough to be placed right on the bed while you sleep, you can put it on the bedside stand, it can be placed in the drawer of the bedside stand, you can set it on the floor next to the bed, or you can set it next to your sleeping bag while you’re out under the stars. To help enable the bedside stand option, Transcend offers a Base Station accessory.

Do the P4 Overnight and P8 Multi-Night batteries have a warranty?

Yes. The warranty period on batteries is 9 months, which would equate to approximately 300 charge cycles.

How do I place an order for Transcend?

If you are a healthcare provider or durable medical equipment (DME) supplier you can order Transcend by calling 877-621-9626 or email sales@somnetics.com.

 
If you are a sleep apnea patient, you can purchase Transcend from your local DME supplier or on the internet through a number of online CPAP suppliers. Please visit the Buy Transcend page  or call Transcend customer support (877-621-9626) to locate a dealer near you.

Can I try Transcend to see if I like it before I buy?

No. Transcend is approved by the FDA as a single patient use medical device. That means it cannot be used on more than one patient. As such, no units are available for test before purchase.

Is Transcend covered by Medicare or private insurance?

Generally yes, but because reimbursements vary from company to company you should contact your insurance company to be sure. It is recommended that you contact your local DME or healthcare provider for advice in the event you want to use your insurance to help pay for Transcend.