Troubleshooting Guide FAQ

Troubleshooting Guide

Problem: The Transcend LED lights on the keypad do not go through the initial flash sequence when the CPAP is connected to a power source.

Possible Cause: Power is not completely connected to the CPAP.
Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.

Possible Cause: Power source is defective.
Solution: Ensure that a solid green LED light shows up on the AC power supply or DC mobile power adaptor when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.

Problem: CPAP shuts off unexpectedly.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please refer to your Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Mask tubing is not fully connected.
Solution: Check that the mask tubing is completely connected to the CPAP and mask. See your Transcend Quick Guide - Connecting section for detailed instructions.

Possible Cause: Power is not completely connected to the CPAP.
Solution: Ensure that the power source is completely and correctly connected to the Transcend CPAP.

Possible Cause: Power source is defective
Solution: Ensure that a solid green LED light shows up on the AC power supply or DC mobile power adaptor when it is plugged into a power outlet and connected to the Transcend CPAP. If you are using a battery, check that the battery is fully charged. A green LED light will appear on the battery when it is plugged into the power supply if the battery is fully charged. If there is a fault with the battery, a red LED will appear.

Problem: Air pressure delivered by the Transcend CPAP is too low.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is not fully connected.
Solution: Check that the air supply tube is completely connected to the CPAP and mask.  See the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is blocked or punctured.
Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause: Air filter is dirty.
Solution: Change the air filter.

Possible Cause: The ramp feature is enabled.
Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure.  To bypass the ramp feature, do not press the ramp button once the device is in On mode.

Problem: No airflow from the CPAP system.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is not fully connected.
Solution: Check that the air supply tube is completely connected to the CPAP and mask.  See the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air supply tube is blocked or punctured.
Solution: Check that tubing is clear of debris and free of any punctures.

Possible Cause: Air filter is dirty.
Solution: Change the air filter.

Possible Cause: The ramp feature is enabled.
Solution: To accelerate the rate of gradual pressure increase while the ramp feature is enabled, hold down the ramp button until you reach a comfortable pressure. The device will continue in ramp mode until it reaches your prescribed therapy pressure.  To bypass the ramp feature, do not press the ramp button once the device is in On mode.

Problem: The CPAP is too noisy.

Possible Cause: Mask is not fitted properly, resulting in excessive air leak.
Solution: Ensure your mask is fitted securely and comfortably against your face. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Mask tubing is not fully connected.
Solution: Check that the mask tubing is completely connected to the CPAP and mask. Please see the Transcend Quick Guide - Fitting section for detailed instructions.

Possible Cause: Air tubing is blocked or punctured.
Solution: Check that tubing is clear of debris and free of any punctures.

Problem: Nose or throat irritation.

Possible Cause: Dry air or dirty HME filter.
Solution: Ensure that the HME filter is clean and properly in place.  See the Transcend Quick Guide - Changing the HME Filter section for detailed instructions.

Problem: Discomfort due to a feeling of high pressure.

Possible Cause: CPAP device pressure may be set too high.
Solution: Try breathing through your nose with your mouth closed.  Use the ramp feature to acclimate to the pressure while falling asleep. If the pressure remains problematic, contact your homecare provider.

Problem: LED Fault mode appears on Transcend keypad.

Possible Cause: There are several fault modes to signify specific errors that may occur with your Transcend CPAP.
Solution: Please see the following fault mode tables for more detailed information. When viewing the LED lights, the Device LED is the green light and the Fault LED is the amber light.

If the Transcend CPAP starts blowing, ramps quickly and then shuts down, what is the problem?

In this case, the Universal Hose Adaptor is not attached correctly to the Transcend CPAP, the mask is leaking significantly, or the mask is not on the patient. Transcend is designed to shut down if there is no resistance to air flow. If the problem persists after checking the Universal Hose Adaptor and securely placing the mask on the patient, check the Fault descriptions in the Transcend User Guide or contact your homecare provider for assistance.

Lights are blinking on the back of my Transcend. What do they mean?

Blinking LED lights can indicate many things. Refer to the Transcend User Manual for full explanation.