Shipping policy

Order Payment

All prices shown are in U.S. dollars. We reserve the right to change prices for products displayed on MyTranscend.com at any time and to correct pricing errors that may inadvertently occur.

Unless you are using one of our flexible payment options, your payment method will be authorized at the time your order is placed, and the charge will be finalized upon processing/shipment. We do not allow deferred payments.

In accordance with state and local laws, your purchases from Transcend will be taxed using the applicable sales tax or seller's use tax rate for your shipping address.

"We do not store credit card information. We use Shopify Payments to ensure our checkout process runs smoothly and securely. Shopify Payments is PCI DSS compliant, meeting the highest level of security certification available for payment processing.

 

Order Processing and Fulfillment Lead Times

When your order is shipped, you will receive an order shipped confirmation email with your order number and tracking information. Don't forget to check your spam folder or add appsupport@MyTranscend.com to your address book so that you do not miss your order confirmation.

Transcend fulfills orders Monday through Friday. We do not fulfill orders on Saturday or Sunday and the major national holidays. We sell and ship products to end-user customers only. We reserve the right to decline or cancel your order if we suspect you are purchasing products for resale.

 

After Placing Your Transcend Order

After placing your order with Transcend we will review your order and in some cases may need to contact you for additional information. For this reason, please provide us with your preferred contact information so that your order is not delayed.

In certain cases, Transcend may not be able to fulfill your entire order due to an item being out of stock. Our policy is to complete as much of your order as possible and fulfill the remaining items as soon as they become available. Transcend will cover all shipping costs for items that must be shipped after your initial order.

Transcend may, based on its sole discretion, decline or cancel any order and limit order quantities. Transcend may also require additional qualifying information prior to accepting or processing any order. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Transcend reserves the right at any time after receiving your order to accept or decline your order for any reason. If Transcend cancels an order after you have already been billed, Transcend will promptly refund the billed amount.

Shipping Charges & Delivery

Standard Shipping

Transcend offers free standard ground shipping on orders over $99, anywhere in the United States, excluding Alaska and Hawaii. Orders shipped via standard shipping typically arrive within 4-7 business days from the date the order leaves our warehouse. Ground shipping on orders of $99 and under is $9.99 within the 48 contiguous United States. Ground shipping to Alaska or Hawaii on orders of $99 and under is $34.99.

2-Day Expedited Shipping

Transcend charges a flat $44.99 for 2-Day Expedited Shipping anywhere in the United States.

Priority Next Day Shipping

Transcend charges $79.99 for Priority Next Day Shipping anywhere in the United States.

International Shipping

Transcend does not ship internationally.

Tracking and Receiving Your Order

Once your order leaves our facilities, delivery can be impacted by events beyond Transcend's control, and Transcend cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery process. Refunds will not be provided for shipping costs.

Risk of loss or damage to the product(s) passes to you when you, or a person designated by you, acquires physical possession of the product(s). Title passes to you when the product(s) is picked up by the carrier from our fulfillment facility — at which point you'll receive a Shipment Notification Email.

If you have any issues or questions regarding delivery or your order status, please contact us at 1-866-978-9481 or support@MyTranscend.com.

Changing and Cancelling Your Order

If you need to make a correction to an order that you have placed or need to cancel an order prior to fulfillment, please call Transcend immediately at 1-866-978-9481 or email us at support@MyTranscend.com. If an order has already been fulfilled, you will need to follow our standard return and exchange policies in our Return Policy to correct or return your purchase.

Lost, Stolen, Misdelivered Transcend Shipments

Transcend endeavors to move quickly to resolve any issue relating to lost, stolen and misdelivered packages. These issues are all handled on an individual basis with the goal of making sure you receive your order as quickly as possible.

Prescription Requirements

If the order you place with Transcend includes any item which by law requires a prescription prior to being shipped and you have not uploaded a copy of your prescription with your order, we will email you requesting a copy of your prescription so that we can release your order without delay. Prescriptions may be uploaded, emailed, faxed (651-413-3477) or mailed to us. Transcend Customer Care Specialists are available to contact your healthcare provider to obtain a copy of your prescription should you request this assistance.

If you are an existing customer and have previously provided your prescription, in most cases we will not require that you provide your prescription to us again.

We do accept international prescriptions, however, if it is not written in the English language, Transcend may require that it be translated prior to shipping your order.

Transcend Warranty Claims

Should you have any issue with a product that you purchased from Transcend, please see Return Policy for information about returns. Please see Warranty for information regarding our limited warranties on our products.